PRIVACY POLICY – PROTECTING YOUR DATA

Last updated: June 18, 2025

Randburg Auto Repairs (“we”, “us” or “our”) is committed to protecting your personal information in compliance with the Protection of Personal Information Act (POPIA), 2013 and applicable South African data protection laws.

By using our website or engaging with our services, you agree to the terms outlined in this Privacy Policy and consent to the collection and use of your personal information.

1. INTERPRETATION AND DEFINITIONS

Definitions:

• “You” refers to the individual or company accessing or using the service.
• “Company,” “we,” “us,” or “our” refers to Randburg Auto Repairs, located at No. 2 King Street, Kensington B, Randburg, South Africa.
• “Personal Information” means any information relating to an identifiable natural or juristic person, as defined by POPIA.
• “Website” refers to https://www.randburgautorepairs.co.za
• “Cookies” are small files stored on your device to track and enhance your experience.
• “Device” refers to any device used to access our service, such as a computer, smartphone, or tablet.
• “Usage Data” is information collected automatically through your interaction with the website, such as pages visited, time on site, and device data.

2. WHAT INFORMATION WE COLLECT

We may collect and process the following information:

• Personal Information: Name, surname, email address, phone number.
• Usage Data: Device information, browser type, IP address, date and time of access, and pages viewed.
• Tracking Technologies: We use cookies and similar technologies to analyse trends, track users’ movements, and gather demographic information.

3. HOW WE USE YOUR INFORMATION

Your data may be used to:

• Provide, maintain, and improve our service
• Manage your account and customer relationship
• Communicate service updates, promotions, and news (with your consent)
• Respond to enquiries and requests
• Comply with legal and regulatory obligations

4. LEGAL BASIS FOR PROCESSING

We process your personal data on the following legal bases:

• Consent – when you provide explicit permission (e.g. newsletter opt-in)
• Contractual necessity – to fulfil a service or quote request
• Legal obligation – to comply with laws and regulations
• Legitimate interest – for analytics, marketing (where permitted), or fraud prevention

5. SHARING OF YOUR PERSONAL INFORMATION

We do not sell your personal information. We may share data with:

• Service Providers who assist with IT, analytics, or communication tools (e.g. hosting, CRM platforms)
• Business Partners or Affiliates (with your consent or when legally required)
• Legal authorities, when disclosure is required by law

6. INTERNATIONAL DATA TRANSFERS

Some service providers may store data in jurisdictions outside South Africa. We take reasonable steps to ensure your data is adequately protected in such cases, including entering into standard contractual clauses where applicable.

7. DATA RETENTION

We retain personal data only for as long as necessary for the purposes outlined in this policy or as required by law. Usage data may be retained longer for analytical purposes unless you request deletion.

8. YOUR RIGHTS UNDER POPIA

You have the right to:

• Access or correct your personal data
• Object to processing for direct marketing
• Request deletion or restriction of data
• Withdraw consent at any time

To exercise these rights, contact us at info@randburgautorepairs.co.za.

9. SECURITY OF YOUR DATA

We apply appropriate technical and organisational safeguards to protect your data. However, no system is 100% secure. By using our website, you acknowledge this risk and accept it.

10. CHILDREN’S PRIVACY

We do not knowingly collect data from anyone under 13 years of age. If you believe your child has provided us with personal information, please contact us immediately for removal.

11. LINKS TO OTHER WEBSITES

Our website may link to external sites not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read their privacy policies.

12. SOCIAL MEDIA AND GROUP PARTICIPATION NOTICE

When joining our Facebook group or online community:

• You do so voluntarily and agree to abide by group rules
• Personal information shared must be done so with consent
• You may leave the group at any time or contact the admins for assistance
• Randburg Auto Repairs holds no liability for individual member posts, opinions, or content

13. CHANGES TO THIS POLICY

We may update this policy from time to time. The latest version will always be available on our website, with the “Last Updated” date shown at the top.

14. CONTACT US

If you have questions or wish to exercise your rights, please contact us:

📧 Email: info@randburgautorepairs.co.za
📞 Phone: +27 11 781 9629
🌐 Website: www.randburgautorepairs.co.za